Shipping Policy

1. Overview

At ITACO Trading & Merchant Exports ("ITACO", "we", "us", or "our"), we are committed to delivering your lubricant orders safely, efficiently, and on time. This Shipping Policy outlines our shipping procedures, timelines, and responsibilities for both domestic (India) and international shipments.

2. Shipping Destinations

2.1 Domestic Shipping (India)

• We ship to all major cities and towns across India
• Delivery to remote locations may take additional 2-3 business days
• Certain restricted areas may not be serviceable

2.2 International Shipping

• We export to over 50 countries worldwide
• International shipments are subject to customs clearance in the destination country
• Import duties and taxes are the buyer's responsibility unless otherwise agreed

3. Processing Time

• Order Processing: 1-2 business days after payment confirmation
• Bulk Orders: 3-5 business days for processing
• Custom Packaging: Additional 2 business days
• Orders placed on weekends or public holidays will be processed on the next business day

4. Shipping Methods & Timelines

5. Shipping Charges

• Shipping charges are calculated based on weight, dimensions, and destination
• Free shipping on orders above ₹10,000 within India
• International shipping charges vary by country and shipment size
• Additional charges may apply for hazardous material handling (certain lubricants)

6. Order Tracking

Once your order is dispatched, you will receive:

• An email confirmation with tracking number
• SMS updates on shipment status
• A tracking link to monitor your shipment in real-time

You can also track your order by logging into your ITACO account or contacting our customer service.

7. Packaging

• All products are securely packaged using industry-standard materials
• Hazardous materials are packaged according to IMDG/IATA regulations
• Fragile items are marked and handled with special care
• Eco-friendly packaging options available upon request

8. Delivery Issues

8.1 Delayed Delivery

While we strive for on-time delivery, delays may occur due to:

• Weather conditions
• Customs clearance procedures
• Transportation disruptions
• Force majeure events

8.2 Damaged Shipments

• Inspect your shipment upon delivery
• Report damages within 48 hours with photos
• Do not accept visibly damaged packages without noting it on the delivery receipt

8.3 Lost Shipments

• Report lost shipments within 7 days of expected delivery
• We will initiate a trace with the carrier
• Resolution within 15 business days

9. Contact Us