Refund & Returns Policy
Last Updated: October 11, 2026
1. Our Commitment
At ITACO Trading & Merchant Exports, customer satisfaction is our priority. We strive to ensure that every product you receive meets our high-quality standards. This policy outlines the conditions under which returns and refunds are accepted.
2. Return Eligibility
2.1 Eligible Returns
- Product received is damaged during transit
- Incorrect product delivered
- Product does not match the description
- Manufacturing defect discovered within 7 days
- Expired product received
2.2 Non-Eligible Returns
- Products opened or used
- Damage caused by improper storage or handling
- Products returned after 7 days of delivery
- Custom-formulated or specialty lubricants
- Products without original packaging
- Items marked as "Final Sale" or "Non-Returnable"
3. Return Process
Step-by-Step Guide:
- Initiate Return: Contact us within 7 days of delivery
- Provide Evidence: Send photos/videos of the issue
- Get Approval: Wait for Return Authorization (RA) number
- Pack Securely: Use original packaging if possible
- Ship Back: Use our preferred carrier or your own
- Inspection: We inspect within 2-3 business days
- Refund/Replacement: Processed within 5-7 business days
4. Refund Options
| Option | Processing Time | Details |
|---|---|---|
| Original Payment | 5-7 business days | Refund to source account |
| Store Credit | 24-48 hours | +5% bonus credit |
| Replacement | 3-5 business days | Same or equivalent product |
5. Return Shipping Costs
- Our Error: We cover all return shipping costs
- Customer Preference: Customer bears return shipping
- Defective Products: We provide prepaid return label
- International Returns: Customer responsible for duties/taxes
6. Damaged or Defective Products
If you receive a damaged or defective product:
- Document the damage with photos/videos immediately
- Do not dispose of the product or packaging
- Contact us within 48 hours of delivery
- We will arrange pickup and replacement at no cost
7. Partial Refunds
Partial refunds may be issued in the following cases:
- Products with obvious signs of use
- Items missing parts or accessories
- Products returned after the 7-day window
- Shipping costs (non-refundable)
8. Late or Missing Refunds
If you haven't received your refund:
- Check your bank account again
- Contact your credit card company (may take 5-10 days)
- Contact your bank (processing time varies)
- If still not received, contact us at exports@itacoindia.com
9. Exchanges
We replace items only if they are defective or damaged. To exchange:
- Email us at exports@itacoindia.com with order details
- Ship the item to: Building No. 7/20, St. Marks Road, Ashok Nagar, Bengaluru, Karnataka 560001
- Replacement shipped after inspection
10. Contact Us
ITACO Trading & Merchant Exports
📍 Building No. 7/20, St. Marks Road, Ashok Nagar, Bengaluru, Karnataka 560001, India
📞 +91 81057 86306
✉️ exports@itacoindia.com
🕐 Monday - Friday: 9:00 AM - 6:00 PM IST